Get in Touch
Whether you're exploring dealer opportunities or have questions about our vehicle lineup, our team is ready to assist.
Phone
+1 (876) 672-1845Regional Office
Kingston, Jamaica
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Back to HomeContact Channels — MAXUS Caribbean
MAXUS Caribbean routes different inquiry types to different response tracks. The table below lists every channel, the owner, and the response-time SLA — use it to pick the fastest path for your question.
| Inquiry Type | Preferred Channel | Response SLA |
|---|---|---|
| Dealer Recruitment | become-a-dealer.html application form | Within 48 hours |
| Fleet Quote (5+ units) | dealers@maxuscaribbean.com with "Fleet Quote" subject | Within 3 business days |
| General Enquiry | Website contact form on this page | 1–2 business days |
| Urgent / Phone | +1 (876) 672-1845 | Live Mon–Fri, 9am–5pm ECT |
| Press / Media | dealers@maxuscaribbean.com with "Media" subject | Within 3 business days |
| Technical Escalation (Dealer) | Regional account manager; routes to SAIC engineering | Within 48 hours |
| Parts Escalation | Authorized dealer → regional parts warehouse | Same-day acknowledgement |
| Regional HQ | Kingston, Jamaica (by appointment) | Appointments only — no walk-ins |
Why Contact MAXUS Caribbean Directly — Three Advantages
MAXUS Caribbean is the authorized regional distributor — not a reseller — so inquiries reach the people with authority to answer them.
Direct-to-Brand Contact, No Franchise Layer
Your inquiry reaches the regional distribution team, not a general call-centre. Dealer, fleet, and technical questions are answered by the team that manages the Caribbean relationship with SAIC Motor.
Caribbean-Specific Sales Team
The sales team is based in the region and speaks the market — homologation rules, import-duty structures, parish-level service coverage, and the local banks that back commercial fleet finance.
Technical Escalations Routed Within 48 Hours
Dealer technical escalations and complex fleet-buyer engineering questions route to SAIC regional engineering within 48 hours. No multi-week back-and-forth through intermediary importers.
Who Contacts MAXUS Caribbean?
Four profiles reach this team most often — match yours below to pick the right starting channel.
Territory Dealer Inquiries
Ideal for dealer-principals evaluating a MAXUS territory application. Start with the become-a-dealer.html form; the team responds within 48 hours and schedules a Discovery Call.
Fleet Buyer Quotes
Ideal for logistics, tourism, ministry, and utility fleet managers requesting unit pricing for 5 or more vehicles. Email with model, quantity, territory, and timeline.
Press & Media Requests
Ideal for trade journalists and regional business press covering the Caribbean auto sector, SAIC Motor's Americas expansion, or EV fleet conversions. Include deadline and publication in the subject line.
Technical & Parts Escalations
Ideal for authorized dealers and fleet-service managers handling a diagnostic case or parts stock-out. Route first through the authorized dealer, then to the regional account manager.
Frequently Asked Questions — Contacting MAXUS Caribbean
Quick answers about how to reach us and what to expect.
How quickly do you respond to inquiries?
Dealer recruitment inquiries are acknowledged within 48 hours. General contact-form messages are answered within 1 to 2 business days. Technical escalations from authorized dealers are routed to SAIC regional engineering within 48 hours.
What is the best way to reach you for urgent issues?
Phone +1 (876) 672-1845 during Kingston business hours, Monday to Friday, 9am–5pm Eastern Caribbean time. For everything else, email dealers@maxuscaribbean.com — the inbox is monitored daily.
Do you accept walk-ins at the Kingston office?
Walk-ins are not supported at the regional office — all dealer and fleet meetings are by appointment, scheduled via email after an initial application or inquiry. To see vehicles in-person in Jamaica, visit China Wheels Jamaica, the authorized MAXUS dealer.
Where are MAXUS service locations?
MAXUS service is delivered through authorized dealers, not a central service centre. Jamaica is covered by China Wheels Jamaica. Other territories are being appointed — email dealers@maxuscaribbean.com for the closest authorized service point.
Customer & Dealer Testimonials — Coming Soon
MAXUS Caribbean will publish verified customer and dealer testimonials as new territories launch. Quotes are gathered in writing with explicit consent — we never publish unverified testimonials.